"*" indicates required fields

REMEMBER TO ASK THE CUSTOMER TO REMOVE THE STOLEN DEVICE PROTECTION FOR IPHONE/IOS

Customer Details

How did you hear about us?*

Not their wifes or friends, their number
is this the customers number?
Do not put alternative numbers and emails in the customer field. If the customer gives you any other details but their own, put it in the alternative contact field with the appropriate name and ask the customer for THEIR number.

If we want to follow up with the customer, we need THEIR number and email, not their mums.
Customer Name*
Always ask how to spell it

Alternative Contact

Onsite Details

Calendar Check

Please contact the onsite team member to ensure calendar availability, or tell the customer the on site team will call you to confirm the on-site time/date etc
Time
:
DD slash MM slash YYYY
Job Address*
What is the address we are attending for this job?
Anything related specifically to Attending on site, ie. Be ware of dog, use side entrance, cats name is Hugo etc

Job Details

Hidden
Important: Stolen Device Protection
From iOS 16, Apple has Stolen Device Protection enabled by default, which prevents our technicians from unlocking your device to test repairs. Turn this off RIGHT NOW before booking this job. If you're unsure how, follow this guide to disable it.
Does this repair require a back cover?
Sometimes a back cover can break during the repair, be sure to order one just in case it does, check with the phone tech if you are unsure
If custom built, put "Custom Built"
If no, enter -
Hidden
Device Status*
Select the following if they work
Describe the exact problem the customer is having, NOT what you think is wrong with the phone.
Describe what you have told the customer and/or what you think the problem is.
Any extra notes, information etc we should be aware of

Device Testing

Make sure you do this properly, take the time, explain it to the customer, make sure they understand.
Ensure the device turns on. Plug it in to power if required.
Plug the device into charge WHILE you continue to book in the device, leave it on charge for a full 1 minute and ensure it doesn't drop out.

The LCD is the part that shows the Picture
If the device is touch screen, does the digitiser work properly (If not touch screen, select N/A)
Open Settings, and add a new fingerprint or face

Additional's

Do we have the device?*
Select if we have the device or if the customers is hanging onto it
Ask the customer if they've heard of Tempered Glass Screen Protector
If they have Ask if they'd like us to put one back on once we've finished the repair.
if they haven't - Explain to them what it is and how it works.


"A tempered glass screen protector is a thin layer of glass we put over the phone to protect your screen, the glass has been heat treated and is very strong, which will usually result in the tempered glass breaking and not your phone."
Ask the customer if they already have a case for their device:

if they don't - ask if they would like to have one as its a great idea to keep their phone protected and save money by not breaking it again.
if they do - ask if they're happy with it or did they want to look at other options once we've got the repair started
Well Done, A Gold star for you
🌟🌟🌟🌟🌟

Peripherals & SLA

What did we receive?*
Tick all that apply
Only Adjust if Priority
DD slash MM slash YYYY
Due Time*
Always specify a time with the customer
:
Give Peripherals Back to Customer
Please make sure to take the case off this phone as we ONLY want the phone itself, no cables, cases or other accessories.
Give Peripherals Back to Customer
Don't forget to give back any cases, laptop bases, mice etc, including any dongles located inside the machine.

Windows: Please keep the charger
Mac: Please give back the charger, unless its a power issue (Won't turn on etc)

Note: if the customer has forgotten their laptop charger, let the customer know we should have a universal charger for it and we will call them if we need them to bring their charger in.
Give Peripherals Back to Customer
Make sure to give the customer any dongles, power cables, external wifi arials, anything that isn't essential to the job.
Give Peripherals Back to Customer
Make sure to give back ANYTHING that isn't essential to the job, ie cables, adapters, dongles, chargers etc etc. 

We only take what we NEED, otherwise we run out of room.

Payment

Give Case & Peripherals Back to Customer
Give any Cases, Cables, Charges etc back to customer.
Explain that we don't hold onto cases as they get lost too easily and often clutter up the workflow, remove the device from the case and ask them to hold onto it.
In Dollars
In Dollars, put 0 if nothing taken
DEAR Receipt Number. Use hyphen if no sale id